Continuity of Operations planning information for the College of Education: Click here



Frequently asked questions.


Question: How do I determine if I’m qualified?
Answer: Click on and read the Qualifications section.

Question: What is a Long-Term Care Facility?
Answer: A Long-Term Care Facility is an Institution licensed by the Department of Health as a long-
term care facility. This includes a district unit of a hospital that possess a separate license by 
the Department of Health (Transitional care or skilled care unit), geriatric unit at a Veterans 
Administration institution. It does not include; institutions that provide care for the chronically disabled, mentally challenged. geriatric psychiatry. hospice care, home care, medical units in a hospital. 

Question: I’ve read the Qualifications section but still don’t know if I’m qualified. Who do I contact?
Answer: Contact Sheri Weidman at the PA Department of Education at

Registration and Payments

Question: How do I register?
Answer: All registration is to be completed online. Please click on and read the Guidelines before registering. When you are ready to register, click on REGISTRATION. Please complete the online form and hit submit.

Question: How do I pay?
Answer: When you complete the registration form you will see payment options at the bottom of the form. We strongly encourage you to pay by credit card. We only accept Visa® or MasterCard®. All credit card payments must be made online. We cannot accept payments by telephone

Question: I cannot get to the credit card payment screen. What do I do?
Answer: Please read the message at the top of the Registration page. You must be using the most recent version of the recommended browsers to register. If you are not, you will not get to the payment screen.

Question: I am having difficulty registering. Who do I contact?

Question: When do I have to pay by?

Answer: As soon as possible. Registration is processed on a first paid, first served basis. Regardless of how you pay, payments must be received no later than noon on the deadline for registration of your specific workshop. If payment is not received by this date and time, your registration for the workshop will be cancelled. See Dates, Times, Locations for deadlines.


Question: I've registered and paid. When will I receive more information about the workshop?
Answer: We do not send out any additional information until after the registration deadline for your specific workshop has passed. Click on Dates, Times, Locations for workshop registration deadlines. Emails are sent to the address used to register for the workshop. Please use a valid email address and check your junk filters as the deadline approaches. You will receive an email with course log in instructions 1 week prior to the course start date.

Question: Why do you wait to send notification?
Answer: We wait to send notifications so travel and work arrangements are not made in advance for a workshop that could be cancelled. Workshops can be cancelled if we do not meet the minimum 20 paid participants. Registrations, payments and cancellations can be made up to the deadline so we cannot know our exact count until the deadline has passed. See Guidelines for more information.

Online Course

Question: When can I start the online course?
Answer: Regardless of when you register, you will not have access to the online course until the first day listed.

Question: What are the hours of the online course?
Answer: There are no hours. The course can be accessed 24 hours a day, seven days a week at your discretion. You may work at your pace and on your schedule within the time frame of your course.

Question: I registered. How do I access the online course?
Answer: After the deadline for registration has passed, you will be sent an email with notification about the workshop 1 week prior to the course's start date. This email will contain the website URL and instructions for logging into site.

Materials and Assignments

Question: How do I order Materials and what do they cost?
Answer: Click on the Materials section for instructions. You may want to wait until you know the workshop will take place before ordering as material costs cannot be refunded. Approximate cost of materials is $64 plus tax and shipping.

Question: Where do I get the Prerequisite Assignments?
Answer: The prerequisite assignments are included in the binder you purchase from FedEx. Please review your binders for prerequisite assignment information

Cancellations and Transfers

Question: I cannot attend and I want to cancel my registration. How do I do this?
Answer: Email Staci Lynch at or Maria Border at . Please note that if you cancel after the deadline for registration you will not receive a refund.

Question: Can the Workshop be cancelled by Penn State?
Answer: Yes. We require at least 20 paid participants to hold the workshop. If we have not met this number by the deadline for registration we will cancel the course. Workshops can be cancelled for other reasons as well. If a workshop is cancelled, you will be notified by email and given options. The cost of the Workshop can be refunded if made before the registration deadline. The cost of Materials cannot be refunded.

Question: How do I get my money back for the Workshop?
Answer: If you cancel after the deadline for registration you will not receive a refund. 

Question: Can I transfer my payment and attend a different Workshop?
Answer: Not an option. This course is non-refundable and non-transferable.

Question: We were sending someone from our facility who can no longer attend. Can we send someone in their place?
Answer: Not an option. This course is non-refundable and non-transferable.

Question: How do I get my money back for Materials?
Answer: The cost for materials CANNOT be refunded. Please take caution when ordering the materials in advance as workshops can be cancelled by Penn State.


Question: When do I get my certificates?
Answer: Certificates will be emailed to the address noted upon registration once the individual has successfully completed the course. 

Question: I've lost my certificates or need replacements. What do I do?
Answer: Contact Staci Lynch at or Maria Border at . Please include the following (see below) Please note: a fee may be associated with certificate replacement.

  • The correct spelling of your first and last names used at the time of the workshop.
  • The approximate month, year and location where you took the workshop.
  • A current mailing address where your replacement can be sent.
  • If your name changed, a copy of your current RN license with your new name.